Frequently Asked Questions

Construction Process

How long does it take to build a home with 111 Homes?

Timelines depend on the plan, lot, and whether you’re purchasing a quick-move-in home or a ground‑up build. In general, quick‑move‑in homes can often close within a few months, while ground‑up builds typically take several months from start to finish. At contract, we’ll give you a project schedule and update you weekly as we move through each milestone.

What are the main steps in the building process?

Our typical process is: (1) Sales & Contract, (2) Design Selections, (3) Pre‑construction & Permits, (4) Site Work & Foundation, (5) Framing, (6) Mechanical/Electrical/Plumbing rough‑in, (7) Insulation & Drywall, (8) Interior Finishes, (9) Final Systems Testing & Inspections, (10) Buyer Walkthrough & Punch List, (11) Final Corrections, (12) Closing & Handover, and (13) Warranty & Post‑Closing Service.

Will I have meetings with the builder during construction?

Yes. Through our Personal Builder style approach, we schedule key touchpoints during the build. You’ll typically meet with us for design selections, a mid‑build review, and a pre‑finish/walkthrough meeting so you can see progress and ask questions in person.

Can I visit my home while it’s under construction?

Yes, but for safety reasons visits must be scheduled with our team. Construction sites have hazards, so we require that a 111 Homes representative accompany you during on‑site visits while work is underway.

Who inspects the home during construction?

Your home is inspected at multiple stages. City or third‑party inspectors verify code and energy‑efficiency requirements, and our own construction staff performs quality checks at key steps before moving on to the next phase.

Design & Change Orders

Can I choose my finishes and options?

Yes. You’ll work with us to select finishes like flooring, countertops, cabinets, paint colors and more. We offer curated packages and upgrade options designed to balance style, performance, and budget.

Are change orders allowed after we sign the contract?

In most cases, yes. Change orders must be approved by 111 Homes and are subject to feasibility, cost, and schedule impact. Change orders are typically paid in full at the time of the change and documented in writing.

Will changes delay my closing date?

Some changes—especially structural or late‑stage design changes—can impact the schedule. We allow a one‑time closing extension of up to 10 days without penalty in many contracts, but delays beyond that may cause you to incur additional costs such as construction‑loan interest or holding costs. We’ll discuss any schedule impact before you approve a change.

Can I hire my own contractor to make changes before closing?

No. To protect quality and your warranty, all work before closing must be performed or coordinated by 111 Homes and our subcontractors. Unauthorized work by outside contractors can void warranty coverage for affected areas.

Warranty

What kind of warranty do I get with a 111 Homes home?

You receive a limited one‑year warranty from 111 Homes that covers defects in materials and workmanship, a two-year warranty that covers distribution systems, and a six-year structural warranty provided by an independent warranty company. Your Homeowner’s Manual and closing documents explain the specific terms and coverage periods.

How do I request warranty or service work?

For routine warranty or service requests, submit a service request on our website or contact our Customer Service team by phone or text. We’ll review your request, determine whether it’s covered by the builder warranty, an appliance manufacturer, or homeowner maintenance, and then schedule an inspection or repair as needed.

What is not covered by the warranty?

Common exclusions include normal wear and tear, cosmetic variations like minor color differences, damage caused by improper maintenance or homeowner‑performed work, work done by non‑approved contractors, and damage resulting from delayed reporting of emergencies or from events outside the scope of the warranty. Refer to your warranty documents for the full list of exclusions.

Who performs warranty repairs?

Warranty work is handled by 111 Homes and our network of subcontractors and vendors. If you’re ever dissatisfied with a subcontractor’s workmanship or professionalism, contact our Customer Service department so we can address it.

How are appliances covered?

During your first year, we assist in identifying whether an appliance issue is related to installation or to the appliance itself. After that, coverage is primarily through the manufacturer’s warranty. Keep your appliance manuals and warranty booklets handy and be prepared to provide your closing date as the date of purchase.

Closing

What happens at closing?

Closing is when you sign final documents, funds are transferred, and you receive keys to your new home. You’ll also receive key documents such as your Homeowner’s Manual, warranty information, and any final change‑order documentation.

Will there be a final walkthrough before closing?

Yes. Before closing, we schedule a final walkthrough so you can review the home with us, note any punch‑list items, and discuss timing for any remaining touch‑ups or adjustments.

Can my closing date change?

Closing dates can shift if there are construction delays, inspection or utility issues, or significant change orders. In many cases we allow a one‑time extension of up to 10 days without penalty, but longer extensions may include extra carrying or interest costs. We’ll keep you updated and communicate any changes as early as possible.

What should I have ready before closing?

Before closing, confirm your lender’s requirements are met, arrange homeowner’s insurance, set up utilities for the day of closing, and review your final closing disclosure. Bring a valid ID and any funds needed to close in the form specified by the title company.

Post-Closing

How do I report an emergency issue after hours?

For emergencies that could cause immediate harm or major property damage, follow the emergency instructions in your Homeowner’s Manual. During business hours, contact our Customer Service team right away. After hours or on weekends, you may be directed to contact specific trade partners (for example, plumbing or HVAC) for urgent assistance.

Do you recommend specific service check‑ins after move‑in?

Yes. We encourage homeowners to follow the service schedule in the Homeowner’s Manual, which typically includes check‑ins around 60 days, 6 months, and near the end of the first year. These are good times to compile non‑emergency items and submit them as a single request.

How can I keep my home in good condition?

Regular maintenance is key. Follow the maintenance tips in your manual, including changing HVAC filters, checking caulking, maintaining grading and drainage around your foundation, and caring for finishes and flooring. Good maintenance helps preserve both comfort and value.

Who do I contact for questions after I move in?

Your primary contact after closing is our Customer Service team. They can help with warranty questions, service requests, and general guidance about maintaining your home.

If you have any other questions, please don't hesitate to reach out to us at 806-410-2009. We are always happy to hear from you! 

Homeowner Service Request

We make it easy to submit a service request here at 111 Homes. You can submit a Homebuyer Service request at 2-10 Home Buyers Warranty through the link here: https://www.2-10.com/request-service/

For further questions or concerns, you can call/text us at 806-410-2009 or send an email to warranty@111homes.org to connect with a professional at 111 Homes. 

Here is a direct link to submit a Homebuyer Service Request 

https://www.2-10.com/request-service/